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GLXYMESH SUPPORT DESK

Customer care.
Meet Ada.

Your customers are on WhatsApp. Be there for them. Ada answers day and night, connects to your business tools and brings in your team when a person is needed.

Set up your desk Talk to us

More than a quick reply.

  • Answers in your own words

    Give Ada your business details, frequently asked questions and guidance. Choose her tone and tell her how to help your customers.

  • Connected to your business

    Connect your Glxymesh project tools so Ada can look up orders and bookings in your own systems, with context beyond a scripted answer.

  • A team behind every conversation

    When a person is needed, your team can take over in the support console. Support-only seats keep teammates focused on customer care.

One place for your support team.

Your support console gives teammates a dedicated place to handle customer conversations. Pick up a chat when Ada hands over and keep the conversation moving.

Teammates sign in with their own Glxymesh accounts. Support-only seats see the support console, while your projects, keys and billing stay with your platform team.

Your desk, in five steps.

Bring your business knowledge and a WhatsApp Cloud API number. Set up Ada and review everything before she starts answering.

  1. Your business

    Add your business details and the questions customers ask most.

  2. Your WhatsApp number

    Connect a number on WhatsApp Cloud API using your Meta credentials.

  3. Your Ada

    Set her tone, add guidance and choose the project tools she can use.

  4. Your team

    Invite the people who will pick up conversations in your support console.

  5. Go live

    Review your setup, then switch on Ada to start answering customers.

Be there when customers ask.

Set up your support desk in the Glxymesh console, or talk to us about how Ada can fit your business.

Set up your desk Contact the team